What this policy covers
This policy explains what personal information AW33 collects when you use 360mona.com or our mobile app, why we collect it, how long we keep it and what choices you have over it.
It applies to everyone who registers an account, contacts our support team or browses the site. It does not cover third-party websites you may reach through links from our pages — those operate under their own policies.
We aim for plain language here. If any part is unclear, support can explain it and will point you to the relevant section.
Information we collect
Account data: the name, date of birth, email address, mobile number and address you provide at registration, plus the username and password you set.
Verification data: copies of identity documents such as a citizenship certificate, passport or driving licence, and where required, proof of address or evidence of source of funds. We collect these because anti-money-laundering and age-verification obligations require them, not out of preference.
Transaction and activity data: deposits and withdrawals in NPR, the payment method used, games played, bets placed, bonuses claimed, and the IP address, device type and browser from which you connect.
Why we use your data
To operate your account — processing deposits and withdrawals, settling bets, applying bonuses and providing support when something goes wrong.
To meet legal and regulatory duties, including verifying that you are 18 or over, screening for fraud and money laundering, and retaining records for the periods the law requires.
To protect the platform and its users by detecting duplicate accounts, bonus abuse, automated play and unauthorised access attempts. With your consent, we also use contact details to send promotional messages, which you can stop at any time.
Who we share it with
Payment providers and the wallet or banking services you choose receive the information needed to move your money. Game studios receive the technical data needed to deliver gameplay and settle rounds.
Verification and fraud-prevention partners process identity checks on our behalf under contractual confidentiality obligations. Technology suppliers who host and secure the platform may handle data strictly in the course of providing those services.
We disclose information to regulators, law enforcement or courts where we are legally obliged to. We do not sell your personal data to anyone, for any purpose.
Security and retention
Data in transit is encrypted, access to verification documents is restricted to trained staff who need it for a specific task, and systems are monitored for unusual access patterns.
We keep account and transaction records for as long as your account is active and afterwards for the period required by financial and gambling regulations. Self-exclusion records are retained for the duration of the exclusion and beyond, precisely so the exclusion cannot be circumvented.
No system is perfectly secure. Protect your side of it with a strong unique password, a locked device and caution with any message claiming to be from AW33 that asks for credentials.
Your rights and cookies
You may request a copy of the personal data we hold about you, ask for inaccurate details to be corrected, withdraw consent for marketing, or request deletion where no legal retention duty prevents it. Write to support from your registered email address and we will respond within a reasonable period.
Our site uses cookies to keep you logged in, remember preferences, measure how pages perform and, where permitted, support marketing. Essential cookies cannot be disabled without breaking core functionality; others can be managed through your browser or the cookie settings panel.
If we materially change this policy, we will publish the updated version here and notify registered players through the site or by email.